Terms of Use

Acceptance

By creating an account or using the Weekend Care app and website (the Service), you agree to these Terms of Use. If you do not agree, do not use the Service.

What we do

We connect clients with caregivers for non-medical home care such as companionship, respite, overnight care, errands, grocery trips, meal preparation and rides. We are not a medical provider, hospital, or emergency service. Caregivers do not give medical advice, dispense medication beyond reminders, or perform skilled nursing.

Emergencies

If someone is in danger or needs urgent medical help, call 911. Do not use the Service for emergencies.

Accounts

You must be 18 or older and give accurate information. Keep your password private. You are responsible for activity on your account. Tell us right away if you think it was used without permission.

Booking and payment

You pay for a request before it is sent to caregivers. Each service has its own price, shown before you pay. Rush, weekend and mileage charges are shown in your total. Payments are processed through our online store checkout. A request is released to caregivers only after payment is confirmed.

Cancellations and refunds

See our Cancellation and Refund Policy. Unused grocery deposits are refunded as described there.

Client responsibilities

Provide a safe home, accurate address and care notes, and tell us about allergies, pets, hazards or access instructions. Do not ask caregivers to do anything outside the booked service or anything unsafe or unlawful.

Caregiver responsibilities

Caregivers follow the Caregiver Agreement, arrive on time, use the app to clock in and out, and never take payment or tips outside the app unless we say so in writing.

Location

Caregivers can see the distance to a client address before accepting. After a caregiver accepts, the client can see how far the caregiver is while the caregiver app is open. Location is shared only for that visit.

Acceptable use

Do not misuse the Service, harass anyone, submit false requests, attempt to access other accounts, or interfere with the Service.

Our role

We are a platform that coordinates care. To the extent allowed by law, we are not liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid for the visit at issue. Some laws do not allow these limits, so they may not apply to you.

Changes

We may update these Terms. Continued use after a change means you accept it. We will post the date of the latest update below.

Contact

Questions about these Terms: support@weekendcareservices.com or (602) 555-2273.