Cancellation and Refund Policy

Before a caregiver accepts

If nobody has accepted your request, you may cancel and receive a full refund of the amount paid.

After a caregiver accepts

Cancel at least 24 hours before the start time for a full refund. Later cancellations may be charged a late-cancellation fee. If you are not home when the caregiver arrives, the visit may be charged in full.

If we cannot fill a request

If no caregiver accepts your request, you will be refunded in full.

Grocery deposits

The grocery deposit is held for purchases. Unused balance is returned after the trip with the receipt.

Problems with a visit

Tell us within 48 hours and we will review. We may refund part or all of a visit at our discretion.

How refunds are paid

Refunds go back to the original payment method through the online store, or by the same manual method (for example Cash App or Zelle) where that was used.