Privacy Policy

What we collect

Account details (name, email, mobile phone), care request details (service, address, notes, schedule), payment status from our checkout provider, caregiver profile details (certification, experience), visit records (clock in and out times, location at clock in and out), and device location when you use distance or tracking features.

How we use it

To run the Service: match caregivers, process payment, send notifications and text messages about visits, keep visit records, prevent fraud, and improve the app.

Location

Location is used only for distance checks, visit tracking for an accepted shift, and clock in and out. You can turn off location in your browser or device, but some features will not work.

Who sees it

Clients see their caregiver name and distance after acceptance. Caregivers see the service, area, address and notes needed to do the visit and their own pay. Caregivers do not see what the client paid. Our staff see what they need to dispatch and support visits.

Sharing

We do not sell personal information. We share it with service providers that help us run the Service (payment, messaging, hosting, background screening) and when the law requires it.

Health information

Care notes may include health details you choose to share. We use them only to deliver your care and protect them as described in our HIPAA Notice.

Retention and your choices

We keep records as long as needed for the Service and legal obligations. You can ask to access, correct or delete your information by contacting us, subject to legal retention rules.

Security

We use reasonable safeguards, but no system is perfectly secure.

Children

The Service is not for people under 18.

Contact

Privacy questions: support@weekendcareservices.com.