Client Service Agreement & Terms of Service
Governing Law: State of Arizona (Maricopa County) · Effective: September 2026 · Weekend Care Services LLC
Weekend Care Services LLC is strictly a private-duty, non-medical companion, respite, and homemaker care agency. Agency is NOT a licensed Home Health Agency (HHA), hospital, ambulance, or medical clinic. Care specialists are strictly prohibited from administering medications, injecting insulin/narcotics, providing sterile wound care, changing tracheostomies, diagnosing conditions, or providing medical treatment. In any medical emergency, caregivers immediately dial 911.
1. Parties & Purpose of In-Home Care
This Client Service Agreement ("Agreement") is executed between Weekend Care Services LLC ("Agency") and the Client or Client’s Authorized Legal Representative ("Client"). Agency agrees to provide scheduled and urgent private-pay companionship, respite, safety supervision, and light homemaker assistance in accordance with the customized Individualized Care Plan.
2. Visit Minimums, Shift Standards & 10-15-30 Rule
- Simple Care Visits: Minimum billable duration of two (2) continuous hours ($43.00/hr).
- Weekend Respite Visits: Minimum billable duration of four (4) continuous hours ($42.00/hr).
- Overnight & Extended Shifts: Minimum billable duration of eight (8) hours ($40.00/hr).
- 10-15-30 Shift Execution Standard: Every assigned caregiver completes the mandatory 10-minute arrival debrief & safety sweep, 15-minute mid-shift family check-in log, and 30-minute departure wrap-up & EVV synchronization.
- Caregiver Consistency: All caregivers are certified independent contractors (1099), fully background checked (Level 2 Fingerprint Cleared), bonded, and insured. Agency reserves the right to assign qualified backup caregivers to guarantee 100% weekend coverage.
3. Rates, Invoicing & Card-on-File Payment Authorization
All services are private-pay. Client explicitly authorizes Agency to store and charge a valid debit/credit card or bank payment method on file via our PCI-DSS Level 1 compliant payment gateway.
- Pre-Authorization Hold: For on-call urgent dispatches, a pre-authorization hold equal to the estimated shift fee (e.g. $203.00 for a 4-hour urgent respite shift) is placed upon shift booking. Funds are not settled until the assigned certified caregiver clocks in at the client residence via GPS EVV.
- Regular Invoicing: Regular weekly shift charges are processed every Monday for hours rendered during the prior week.
- Failed Payments: In the event a card on file is declined, Client will be notified immediately and must provide an updated payment instrument within 24 hours to prevent suspension of weekend care shifts.
4. 24-Hour Cancellation & Rescheduling Policy
Reliable care staffing requires strict scheduling coordination with our certified workforce:
- Advance Notice (No Fee): Client may cancel or reschedule any shift with at least twenty-four (24) hours advance notice to our 24/7 Dispatch Desk without fee.
- Late Cancellation Fee: Cancellations made with less than 24 hours notice are billed at fifty percent (50%) of the scheduled shift minimum.
- Door Refusal / Lockout: If an assigned caregiver arrives at the residence and is turned away or access is obstructed, the shift will be billed at one hundred percent (100%) of the shift total to compensate the traveling caregiver.
- Medical Hospitalization Waiver: Late cancellation fees may be waived upon provision of hospital admission documentation for sudden acute emergencies.
5. Safe Domestic Environment & Zero-Tolerance Harassment
Client agrees to provide a safe, hazard-free workplace for care staff. Any firearms, ammunition, or weapons in the home must be securely locked away prior to caregiver arrival. Agency maintains zero tolerance for physical aggression, verbal abuse, sexual harassment, or discrimination. Agency reserves the immediate right to withdraw staff and cancel services if caregiver physical safety is endangered.
6. 12-Month Caregiver Non-Solicitation Covenant
Client recognizes that Agency invests substantial resources into recruiting, background checking, drug screening, bonding, and training its certified caregiver staff via the Guru Pro Caregiver Academy. Client agrees not to directly or indirectly solicit, hire, or engage any caregiver introduced by Agency for private non-agency employment during the term of this Agreement and for a period of twelve (12) months following termination. In the event of a breach, Client agrees to pay Agency a liquidated placement fee of $7,500.00.
7. Arizona Mandatory Abuse & Exploitation Reporting (A.R.S. § 46-454)
Under Arizona Revised Statutes A.R.S. § 46-454, all Weekend Care Services caregivers and supervisory personnel are legally mandated reporters. Any reasonable cause to believe a vulnerable adult is being abused, neglected, abandoned, or financially exploited must be reported immediately to Arizona Adult Protective Services (APS Hotline: 1-877-SOS-ADULT) and local law enforcement.
8. HIPAA Privacy Principles & Electronic Visit Verification (EVV)
Agency voluntarily complies with federal HIPAA privacy guidelines. Personal identifiable information, care notes, and family contacts are encrypted at rest and in transit (256-bit AES). Shifts are verified electronically via geofenced EVV tracking within 150 feet of the service address. Care updates are released only to designated family members listed on the Authorized Representative Consent Form.
10. Age Requirement, Legal Capacity & Account Representation
By creating an account, booking care services, or applying as a care provider with Weekend Care Services LLC, you expressly affirm and warrant under penalty of perjury that:
- Minimum Age Requirement: You are at least eighteen (18) years of age (or the age of legal majority in your jurisdiction) and possess full legal capacity and competence to enter into and be bound by this legally enforceable Agreement.
- Third-Party Care Authority: If you are establishing an account or scheduling care on behalf of an aging parent, spouse, family member, or dependent adult, you expressly represent and warrant that you possess valid legal authority to execute contracts on their behalf (such as Legal Guardian, Conservator, Designated Health Care Power of Attorney, or Authorized Legal Representative).
- Care Provider Minimum Age: All caregiver and driver applicants must be at least twenty-one (21) years of age to satisfy statutory transportation liability and commercial insurance mandates.
- Fraudulent Account Prohibition: Registering an account under false pretenses, fabricating age, or misrepresenting legal authority is strictly prohibited and constitutes an immediate, material breach subjecting the offending user to immediate account termination and legal indemnification of Agency.
9. Limitation of Liability & Medical Emergencies
Client acknowledges that Agency does not provide emergency medical monitoring. In the event of an acute fall, severe distress, loss of consciousness, or medical emergency, caregiver will immediately dial 911 and notify designated family contacts. Client holds Agency and its personnel harmless for actions taken by emergency medical technicians, paramedics, and first responders.
Questions regarding these Terms? Contact our Compliance Officer at
