The Health Insurance Portability and Accountability Act (HIPAA) is the federal law that protects the privacy and security of health information. Weekend Care Services follows HIPAA Privacy and Security Rule standards in every visit, every note, and every handoff.
What counts as protected health information
Protected health information (PHI) is any information about a person's health, care, or payment for care that can identify them. For our clients that includes care plans, visit notes, medication reminders, mobility and safety observations, schedules, and contact details shared with our dispatch desk.
The Privacy Rule
The HIPAA Privacy Rule limits how PHI may be used and shared. We use client information only to provide care, coordinate with the people the client has authorized, and meet legal obligations. We share the minimum necessary information for each task, and we never sell client information.
The Security Rule
The HIPAA Security Rule requires administrative, physical, and technical safeguards for electronic health information. Our safeguards include role-based access for caregivers and dispatch, verified visit check-ins, secure messaging for care updates, and prompt revocation of access when a caregiver leaves a case.
Your rights under HIPAA
- To see and receive a copy of your care records.
- To ask us to correct information you believe is wrong or incomplete.
- To choose who may receive information about your care.
- To ask for confidential communications, such as calls to a specific number.
- To receive a notice of any breach that affects your information.
- To file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights were violated. Filing a complaint will never affect your care.
How we apply this on every visit
Caregivers confirm identity before discussing care, keep visit notes factual and limited to the care provided, and report incidents to the dispatch desk the same day. Families in a client's Care Circle see only that client's information.
